Symantec endpoint client not updating

The solution here is to delete your existing local Lync address book files and force the download of new ones from the server: I have seen this work many times in production deployments.Jeff Schertz has an excellent blog entry on the process that is used to update the Lync address book and how to force the Lync clients to update – see Updating the Lync 2010 Address Book.References Special thanks to Steve Gover for uncovering the solutions to issues #3 and #4.

Issues usually surface as errors in the Lync client shortly after sign-in (when the address book synchronization is first attempted) and manifest as one of these two errors: Or, shortly after upgrading from the Communicator client, users will see the following error beneath the contact search text box: Some address book issues are caused by a problem with the local address book files on the client machine, and other synchronization issues are caused by lack of access to the address book folder (e.g.

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Four common problems and their solutions are listed below.

1] The Persistent Message “” in the Lync Client When the Lync client is run for the first time it chooses a random time between 1 – 59 min to download the Lync address book (from the FE server).

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