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If your Outlook is not showing the Presence Icons (Green, Red, Blue…

squares beside names) there are several possible issues: UPDATED January 18 2017 – If you have Mitel Mi Collab make sure you read items 1 & 5. I recently installed Mitel Mi Collab software had not noticed that the presence icons in Outlook had disappeared about the same time.

They are included in the legacy and full delta files.

The legacy and full delta files are only downloaded when a new file is downloaded to the workstation.

However, it’s baffled me as to why Lync often changes my status to Busy or Busy — In a meeting without my permission.

I wanted to find out why it does this and how I can stop it from doing so.

The solution is to set the Registry back to looking to Skype – Lync for information: ‘O’ = the number zero See THIS Microsoft article for more details.

Here’s Peter’s solution: When you set any appointment, Outlook automatically sets your status for that appointment as Busy — this is what Lync picks up and displays.If you are an administrator ready to deploy Office 2013, you can make the above change also via Group Policies.In this case, you’ll need to load the Lync Policy Template which is included in the Office 2013 Administrative Templates.You have to manually delete the file from the end-user in question so that they can download the Full and Legacy files, at which point it gets reflected to everyone.When running Outlook with Lync (and Profile Unity is running) that you can no longer see the "status" of a person anymore (available/Presence Unknown/busy).